Two Big Whoofs for UPS Driver’s Customer Service


Bosley the Basset Hound Door Bell

Our driver for UPS knows how to get my families’ customer service tails and referral tongues wagging!

When he delivers a package, instead of ringing our door bell or knocking, he places two small dog biscuits on top of the package and allows our official basset hound door watchers, Bosley and Sophie, to announce with great throaty basset woofs that we have a package and they have a treat.

It makes my family smile every time and it makes my wife and I choose to use UPS’s services to ship packages or to have packages shipped to us.  I am only guessing, but my bet is that my UPS driver loves what he does and it shows!

We love our hounds and we really appreciate our friendly UPS driver’s personal customer service touch. He has taken the time to figure out what we like and cares enough to take one small extra step to show that he knows what we like and that he cares enough to remember and to do something out of his way to make us smile. THAT IS GREAT BUSINESS!

On-time package delivery is expected.  Two small dog treats that lead to wagging tails and happy face is remembered and greatly appreciated.

Sometimes it is the little things that end up meaning the most…a little biscuit of wisdom to chew on as we think about ways to improve our customers’ overall evaluation and memory of having experienced our services.

What could you do to demonstrate to your customers that you know them, care about them and are willing to go out of your way to delight them with world-class customer service?  This is true for internal as well as external customers.

When you walk into your client do they think, “Oh great, here comes another rep.” or do they think, “Hey, it’s my Solutions Expert! Am I ever glad to see him/her.”

Does your personal brand when merged with your company’s brand give you a competitive edge?  If not, what could you do to get your personal brand to shine as brightly as your company’s brand?  Little things mean a lot. People don’t care how much you know until you show them how much you care about them.

What can you do to show that you care about your customers individually?

Old dog’s actually love to learn new tricks…especially if it means commission treats!  Isn’t it time you start winning over the hearts as well as the minds of your customers?  All it takes is a little attention to the details that matter most to them.

Memorial Day Thank You Note


Flag of the United States of America

To an Unknown American Armed Forces Member,

Thank you for carrying our flag so proudly,

On a uniform sleeve of cloth and thread.

Freedom and hope were shouted loudly,

Wherever your boots were asked to tread.

May your sacrifice and service never fade from memory,

Your compassion and might defended our ways.

Let us always remember our debt to you and your family,

Each and every Memorial Day.

Humbly signed,

A Grateful American

Every Day is a Fresh Page in Your Autobiography


self-portrait: to be or not to be..

Image by marie-ll via Flickr

What is possible if today is a perfectly blank page in your autobiography?  What story will you write on this day’s page by how you choose to live your life?  Will it be filled with drama or peace or hatred or love? Will chance or destiny make a surprise appearance? Will you look back on this day as a defining moment or as a mundane waste of time?

Do you view yourself as the author and director of your life’s story or do you see yourself as the lead character?  Have you allowed others or events to crowd you out of your own story?

To be, or not to be: that is the question: Whether ’tis nobler in the mind to suffer the slings and arrows of outrageous fortune, or to take arms against a sea of troubles, and by opposing end them?”-Hamlet, William Shakespeare

How will you choose to live today?  What meaningful choices can you make today
that will truly satisfy you? As the only valid critic and audience of your life’s
autobiographical masterwork, will you be happy with the story you live on today’s
page from your life?

Live your story well.  Live as if today matters to you.

Each day we are confronted with another perfectly blank page.  Yesterday’s story is as bound by unalterable history as a decade’s old page.  We can learn from our past pages, but we cannot change them and they have no power to direct what unfolds on today’s page.

We do not know how many more pages we get to write.  Life’s challenge is to make each page its own happy ending and new beginning.

Write passionately this day, I was here, I mattered and this was my story!

Enjoy each moment of this curious adventure called life. Be the author of your story of your choosing.

I hope you will choose to live it Fired Up!

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