Two Big Whoofs for UPS Driver’s Customer Service

Bosley the Basset Hound Door Bell

Our driver for UPS knows how to get my families’ customer service tails and referral tongues wagging!

When he delivers a package, instead of ringing our door bell or knocking, he places two small dog biscuits on top of the package and allows our official basset hound door watchers, Bosley and Sophie, to announce with great throaty basset woofs that we have a package and they have a treat.

It makes my family smile every time and it makes my wife and I choose to use UPS’s services to ship packages or to have packages shipped to us.  I am only guessing, but my bet is that my UPS driver loves what he does and it shows!

We love our hounds and we really appreciate our friendly UPS driver’s personal customer service touch. He has taken the time to figure out what we like and cares enough to take one small extra step to show that he knows what we like and that he cares enough to remember and to do something out of his way to make us smile. THAT IS GREAT BUSINESS!

On-time package delivery is expected.  Two small dog treats that lead to wagging tails and happy face is remembered and greatly appreciated.

Sometimes it is the little things that end up meaning the most…a little biscuit of wisdom to chew on as we think about ways to improve our customers’ overall evaluation and memory of having experienced our services.

What could you do to demonstrate to your customers that you know them, care about them and are willing to go out of your way to delight them with world-class customer service?  This is true for internal as well as external customers.

When you walk into your client do they think, “Oh great, here comes another rep.” or do they think, “Hey, it’s my Solutions Expert! Am I ever glad to see him/her.”

Does your personal brand when merged with your company’s brand give you a competitive edge?  If not, what could you do to get your personal brand to shine as brightly as your company’s brand?  Little things mean a lot. People don’t care how much you know until you show them how much you care about them.

What can you do to show that you care about your customers individually?

Old dog’s actually love to learn new tricks…especially if it means commission treats!  Isn’t it time you start winning over the hearts as well as the minds of your customers?  All it takes is a little attention to the details that matter most to them.


About Andrew W Dix, MS, BCC
Author, Board Certified Executive Business Coach, Trainer, Reiss Motivation Profile Master and Private Pilot. Expertise in motivational intelligence, leadership development, strengths, management, coaching, and change management. Available for keynote addresses.

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